STAY Rewarded™ is the simplest and most rewarding travel program.
Just book, earn, and spend – that’s all !
Earn STAY Rewards from your booking across accommodations, flights, restaurants and a range of concierge services (“services”). The amount you have earned on these bookings will be automatically credited to your account /wallet after you have checked out from the accommodation.
Earn STAY in the following way:
How do I spend STAY Rewards?
When booking services on airstayz.com or our mobile app(s), simply apply STAY Rewards to your booking during checkout. Use as little or as much as you want, for an instant discount. You can even earn STAY Rewards on bookings paid for with STAY Rewards! The more you book, the more you earn!
For more information, please see STAY Rewarded™ Terms and Conditions.
What is STAY Rewarded™ and STAY Rewarded™ Premium?
STAY Rewarded™ is our reward program for acknowledging and rewarding active travellers with amazing benefits and deals. STAY Rewarded™ Premium, is our Tier 1 level for our most active travellers.
STAY Rewarded™ benefits
STAY Rewarded™ members receive the best possible rates and discounts. These deals are always highlighted by the STAY Rewarded™ logo. We are working with a range of room inventory providers and directly with hoteliers to provide special Premium rates and are continually adding more. Special Premium deals on flights are coming soon!
How do I qualify for STAY Rewarded™ Premium?
You need:
If your status shows ‘STAY Rewarded™ Premium’ above, then you’ve qualified.
How long will I remain a member?
You will remain an STAY Rewarded™ Premium member for at least 6 months, but we’ll automatically renew your membership if you still qualify.
For more information, please see STAY Rewarded™ Terms and Conditions.
About Airstayz
Airstayz (Airstayz.com) is an online hotel reservations service which specializes in securing the lowest discount hotel prices across the World. Airstayz is based in Ireland with operations in USA, Australia, Europe, Singapore and China. Airstayz's network is near on 500,000 hotels worldwide. The staff of professionals provides a first-rate reservation service that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers.
Airstayz is a service which links hotel bargain-seekers with travel wholesalers. The partners we have chosen are only the largest, most reputable companies with long-time operations in Asia and worldwide, and are affiliated with the following organizations:
Our organization's aim is to be the #1 Internet provider of discount hotel rooms and other travel products. We realize that booking your travel over the Internet is still relatively new and continues to evolve and all of our efforts are centered around establishing a reputation for quality service and reliability. For this reason we have also established our "Shop Safe and Privacy Guarantee" to enable you to use our service with confidence.
STAY Rewarded™ Rewards Terms and Conditions
INTRODUCTION
The following provisions form the basis of the STAY Rewarded™ Rewards Program (“Program”). These provisions are intended to govern the relationship between you as a participant in the Program and Airstayz Company Pte. Ltd. (“Airstayz”) as issuer and operator of the Program. Your participation in the Program and use of STAY Rewarded™ will be governed by these provisions, and it is your responsibility to read and understand all of them.
ISSUING OF STAY REWARDED™
STAY Rewarded™ is typically accorded to customers at Airstayz’s discretion when you make a booking with Airstayz or for goodwill. STAY Rewarded™ is issued for loyalty, award or promotional purposes.
STAY Rewarded™ may be issued by Airstayz to persons who have or will be registered with Airstayz via Airstayz.com and website/application derivatives thereof (collectively referred to as “Airstayz.com”). The total number of STAY Rewarded™ accorded shall be determined by Airstayz in its sole and absolute discretion. In determining such value Airstayz may give regard to criteria including but not limited to a customer’s booking history with Airstayz, the types of accommodation booked, and the customer’s location.
STAY REWARDED™ USE AND REDEMPTION
STAY Rewarded™ is not legal tender, has no cash value and is not redeemable for cash. STAY Rewarded™ also cannot be transferred, resold or exchanged. No fees are associated with the redemption of STAY Rewarded™.
Please note that although STAY Rewarded™ is described as being equivalent to certain fiat currencies (e.g. US Dollars), such description is purely for your convenience. The fiat currency amount is merely to provide an “indicative value” of what may be redeemed with STAY Rewarded™, the respective STAY Rewarded™ values are not pegged to the fiat currencies and the “indicative value” is subject to change at the discretion of Airstayz. Airstayz shall not be held liable for any variances resulting from bookings that are paid in a currency. Airstayz may cancel the value of STAY Rewarded™ at its discretion and holders of STAY Rewarded™ have no claim against Airstayz for the “indicative value” or for any other monies.
STAY Rewarded™ can be redeemed with or through Airstayz, Airstayz.com, as well as with or through certain merchants (“Participating Merchants”) and their websites (“Participating Merchant Websites”) which are listed in these terms and conditions, as amended from time to time. Customers will not be able to redeem STAY Rewarded™ directly with accommodation suppliers participating on Airstayz.com. STAY Rewarded™ can be redeemed on Airstayz.com for an accommodation covered in the Program that is displayed on Airstayz.com. The booking process will clearly show if STAY Rewarded™ is able to be redeemed for a specific accommodation. Airstayz shall not be held liable for any changes that may result in the cancellation of a participating accommodation from the Program.
When redeeming accumulated STAY Rewarded™, the customer will have the option to either partially redeem accumulated STAY Rewarded™ or elect for full redemption. The balance of unredeemed STAY Rewarded™ can be checked and accessed at any time by the STAY Rewarded™ holder accessing the Airstayz My STAY Rewarded™ page. STAY Rewarded™ cannot be used in combination with any other promotions, offers, or rewards, unless expressly permitted by the terms of the relevant promotion, offer or reward.
If a customer cancels an eligible booking for which he or she had collected STAY Rewarded™, the customer’s STAY Rewarded™ account will be reduced by a corresponding value.
Accommodation(s) reserved through redemption of STAY Rewarded™ in whole or part of the booking value shall be subject to the tariff, contract and accommodation policies of the accommodation reserved. STAY Rewarded™ can only be redeemed for qualifying published rates up to the full booking value, but not for accommodation where Airstayz is contracted on a commission only basis, free accommodation, rentals or tickets, industry discounts, group rates or special promotional rates. STAY Rewarded™ cannot be applied to any credit card surcharges in respect of the accommodation reserved.
If you cancel a refundable booking at a participating accommodation that is paid in full or in part through redemption of your STAY Rewarded™, the STAY Rewarded™ redeemed for the said booking may be re-issued to you with its original expiration date. If the STAY Rewarded™ redeemed for the said refundable booking had expired prior to the cancellation, it will not be re-issued to your STAY Rewarded™ account. STAY Rewarded™ that has been redeemed on a non-refundable booking at a participating accommodation will not be re-issued to your account under any circumstances. STAY Rewarded™ cannot be redeemed to pay or offset any cancellation fee.
VALIDITY AND EXPIRATION OF STAY REWARDED™
Generally, STAY Rewarded™ issued will be valid until fully redeemed or unless terminated by Airstayz in accordance with these terms and conditions but in no event will issued STAY Rewarded™ be valid for a period exceeding five (5) years. If STAY Rewarded™ is issued to you with an expiry (expiration) date, then the particular allotment of issued STAY Rewarded™ shall expire as of the expiry date stated. A customer shall not be able to reuse STAY Rewarded™ once it is fully redeemed, on and from the expiry date specified (including for a period after five (5) years from its issue date) or upon earlier termination of the STAY Rewarded™ in accordance with these terms and conditions and further, any unredeemed STAY Rewarded™ as of the expiry or termination date will be rendered void and thereafter cannot be redeemed or reused by a customer.
PURCHASED STAY REWARDED™ OR STAY REWARDED™ IN PLACE OF REFUND (NOT APPLICABLE TO CUSTOMERS IN THE UNITED STATES)
STAY Rewarded™ may be (1) sold and paid for via bank and credit card transfers or in any other manner as may be prescribed by Airstayz, or (2) issued to customers who have cancelled their refundable bookings with Airstayz and who choose to receive STAY Rewarded™ in place of a refund.
Airstayz is the holder of the value exchanged for the STAY Rewarded™ in such circumstances (herein referred to as “cached credit”) and shall be responsible for such cached credit subject to the provisions of these terms and conditions governing STAY Rewarded™ in general. For the avoidance of doubt, the cached credit is not a deposit, shall not earn interest, is not insured by the state, another authority or any third party such as an insurer.
Once exchanged for STAY Rewarded™, the cached credit shall be non-refundable (except where required by applicable law), redeemable or exchangeable for cash or otherwise.
Under no circumstances now or in the future shall a customer be entitled to hold or store any one STAY Rewarded™ wallet in exchange for cached credit of or exceeding one thousand USD (USD1,000). A customer shall not be allowed to maintain more than 20 STAY Rewarded™ wallets which has been exchanged for cached credits in his or her customer account on Airstayz.com at any one time.
STAY REWARDED™ IN PLACE OF REFUND (APPLICABLE TO CUSTOMERS IN THE UNITED STATES ONLY)
STAY Rewarded™ may be issued to customers who have cancelled their refundable bookings with Airstayz and choose to receive STAY Rewarded™ in place of a refund. Choice of STAY Rewarded™ in lieu of a refund is not required and is solely at the customer’s discretion. Once exchanged for STAY Rewarded™, the STAY Rewarded™ shall be non-refundable (except where required by applicable law), redeemable or exchangeable for cash, and not usable as legal tender or otherwise.
Airstayz is the holder of the value exchanged for the STAY Rewarded™ in such circumstances (herein referred to as “cached credit”) and shall be responsible for such cached credit subject to the provisions of these terms and conditions governing STAY Rewarded™ in general. For the avoidance of doubt, the cached credit is not a deposit, shall not earn interest and is not insured by the state, any other authority or any third party, such as an insurer.
Once exchanged for STAY Rewarded™, the cached credit shall be non-refundable (except where required by applicable law), redeemable or exchangeable for cash or otherwise.
Under no circumstances, now or in the future, shall a customer be entitled to hold or store any one STAY Rewarded™ wallet in exchange for cached credit of or exceeding the equivalent of one thousand USD(USD1,000). A customer shall not be allowed to maintain more than 20 STAY Rewarded™ wallets, at any one time, which have been exchanged for cached credits in his or her customer account on Airstayz.com.
For the purposes of this section, customers in the United States shall mean customers who reside in the United States.
MODIFICATIONS, RESTRICTIONS, TERMINATION ETC
STAY Rewarded™, the Program and its benefits are offered at the discretion of Airstayz who has the right to terminate the Program or to change the Program rules, these terms and conditions, benefits, conditions of participation or STAY Rewarded™ limits, in whole or in part, at any time, with or without notice, even though changes may affect the ability to redeem any STAY Rewarded™ already granted. To the extent permitted by applicable laws, Airstayz may, among other things, withdraw, limit, modify or cancel any special offers; increase the amount of STAY Rewarded™ required to redeem for any accommodation reservation made through Airstayz.com; modify, suspend or regulate the transferability of STAY Rewarded™ or benefits; add an unlimited number of blackout dates; or limit the number of accommodation reservations available on any or all properties participating on Airstayz.com; or otherwise make changes to the Program at its discretion or as may be required by law or regulation. STAY Rewarded™ holders may not rely upon the continued availability of STAY Rewarded™. STAY Rewarded™ is not redeemable for all properties participating on Airstayz.com, but only for those eligible properties where the STAY Rewarded™ redeem feature is shown and can be seen by the customer when making a booking on Airstayz.com.
Participation in the Program is subject to these terms and conditions set out herein and as Airstayz may, at its discretion, adopt from time to time. Airstayz has the sole right to interpret and apply the Program in accordance with these terms and conditions. Any failure to follow the terms and conditions set out herein, any abuse of Program privileges, any conduct detrimental to the interests of Airstayz, or any misrepresentation of any information furnished to Airstayz or its affiliates by any participant in the Program, or anyone else acting on the participant’s behalf, may result in the termination of a customer’s STAY Rewarded™ or any other benefits, in whole or in part.
PROHIBITION OF SALE OR BARTER OF STAY REWARDED™
Except as expressly allowed by these terms and conditions or as explicitly agreed in advance and in writing by Airstayz, the sale or barter of any STAY Rewarded™, awards or benefits other than by Airstayz is expressly prohibited. Any STAY Rewarded™ or benefits transferred, assigned or sold (unless expressly allowed under these terms and conditions) in contravention of the Program and these terms and conditions, in addition to exposing the customer to the penalties otherwise associated with violations in general, may be confiscated or cancelled in whole or in part.
The use of accommodation reservations that have been acquired by purchase, barter, or other conduct in contravention of the Program and these terms and conditions may result in the cancellation of the reservations, denial of entry to the accommodation with respect to the guest name the reservation is held under, and, at the discretion of Airstayz, completion of the accommodation stay may be completed upon payment of the applicable rate.
CONVERSION FROM DISCONTINUED AIRSTAYZ REWARDS PROGRAM TO CURRENT STAY REWARDED™ PROGRAM
A member of the Airstayz Rewards Program may convert his or her points held under the Airstayz Rewards Program to STAY Rewarded™ under the Program by satisfying certain conditions. The process and conditions governing such conversion may include the specification by Airstayz in its sole discretion of a conversion rate for points under the Airstayz Rewards Program for conversion to STAY Rewarded™ under the Program. If any Airstayz Rewards Program members wish to enquire further about this, enquiries can be made by contacting Airstayz customer support.
GENERAL
Any bookings made by a customer using STAY Rewarded™ (whether redeemed partially or in full) shall be subject to the Airstayz Terms of Use which shall also apply to any customer accessing, browsing or using Airstayz.com. Airstayz reserves the right to audit STAY Rewarded™ held or used by a customer at any time for compliance with the Program, these terms and conditions or to identify unusual transaction patterns, without notice to the customer. In the event that an audit reveals discrepancies, fraud, abuse or other violations, the processing of STAY Rewarded™ redemption requests may be delayed pending completion of the audit. In certain cases (e.g. fraud including but not limited to the opening of fake or fictitious accounts for illegal purposes), Airstayz reserves the right to cancel the STAY Rewarded™ issued and the entire customer account. Further, in the case of fraud (actual or suspected) or where suspicious activity is identified by Airstayz in the case where STAY Rewarded™ is transferred or shared in contravention of these terms and conditions, Airstayz may in its sole and absolute discretion suspend or block the relevant STAY Rewarded™ or relevant account.
The Program is maintained for the benefit of Airstayz customers only. Unless otherwise allowed by Airstayz, each customer who holds STAY Rewarded™ may only maintain one account. Customers are not allowed to transfer STAY Rewarded™ from one STAY Rewarded™ wallet to another.
The customer hereby warrants that the use of STAY Rewarded™ does not violate any anti-money laundering laws and regulations (including but not limited to the Corruption, Drug Trafficking and Other Serious Crimes (Confiscation of Benefits) Act (Cap. 84A) and Terrorism (Suppression Of Financing) Act (Cap. 325) as amended from time to time), the US Bank Secrecy Act (31 USC 5311) and its regulations, or any other applicable laws, regulations or rules. The customer hereby renders Airstayz free and harmless from any liability whatsoever which may arise from the customer’s violation of said laws, regulations and/or rules.
STAY REWARDED™ HAS NO VALUE OUTSIDE OF THE PROGRAM. AIRSTAYZ MAY REVOKE STAY REWARDED™ AT ANY TIME IN THE MANNER SET FORTH HEREIN. STAY REWARDED™ IS NOT TRANSFERABLE UPON DEATH, AS PART OF A DOMESTIC RELATIONS MATTER, OR OTHERWISE BY OPERATION OF LAW. RISK AND TITLE WILL PASS TO THE CUSTOMER UPON DELIVERY OF THE STAY REWARDED™. AIRSTAYZ WILL NOT BE HELD RESPONSIBLE FOR ANY LOSS OR DAMAGE OF WHATEVER NATURE IN CONNECTION WITH (I) THE LOSS OR THEFT OF YOUR STAY REWARDED™ OR USE OF YOUR STAY REWARDED™ WITHOUT YOUR PERMISSION, AND (II) ANY DIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL LOSS, LOSS OF PROFIT OR DAMAGE THAT YOU MAY SUFFER OR HAVE SUFFERED BY REASON OF THE USE OR FAILURE OR INABILITY TO USE STAY REWARDED™ PROPERLY, FINANCIAL OR OPERATIONAL FAILURE OF AIRSTAYZ OR AIRSTAYZ.COM, FRAUD, COUNTERFEITING AND THEFT OF STAY REWARDED™.
The personal information that is collected from you in connection with the Program will be used in accordance with the Airstayz Privacy Policy and be subject to applicable data protection laws. Information submitted by a customer may be transferred to and from an accommodation supplier to facilitate the customer’s participation in the Program. To learn how this information may be used by an accommodation supplier, please read that supplier's privacy policy.
Airstayz reserves the right to disallow redemption of STAY Rewarded™ for any customer who uses the Program in a manner inconsistent with these terms and conditions or as against any applicable laws and which may result in the loss of STAY Rewarded™. In addition, Airstayz shall have the right to take appropriate administrative and/or legal action against the customer, including criminal prosecution, as it deems necessary in its sole discretion.
Any attempt by any person to undermine the legitimate operation of the Program may be a violation of criminal and civil law, and, should such an attempt be made, Airstayz reserves the right to seek damages from any such person to the fullest extent permitted by law. Airstayz's failure to enforce any of these terms and conditions shall not constitute a waiver of that, or any other, provision.
All questions or disputes regarding an individual's eligibility for the Program, the redemption of STAY Rewarded™, use, or conversion of Airstayz Reward Program Points, or a customer’s compliance with these terms and conditions will be resolved by Airstayz in its sole discretion.
If any provision of these terms and conditions is found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be severed from the remainder of these terms and conditions, which will otherwise remain in full force and effect.
Airstayz will not be liable or responsible in any manner for any tax consequences that may result from a customer’s participation in the Program. Each customer is solely responsible for the payment of all taxes payable and benefits acquired as a result of such customer’s participation in the Program and redemption of any STAY Rewarded™ and for all applicable filing and reporting obligations. Customers should consult with their tax advisors regarding the use and redemption of STAY Rewarded™, if necessary.
Accommodation suppliers may be added to or removed from the Program at any time with or without notice.
These terms and conditions shall be construed in accordance with the laws of Singapore irrespective of the customer’s location. The courts of Singapore shall have exclusive jurisdiction over any matter associated with these terms and conditions.
ADDITIONAL INFORMATION
Thank you for having read these terms and conditions about the Program. For additional information regarding STAY Rewarded™, refer to our FAQs on the Site.
Just book, earn, and spend – that’s all !
- No complex point systems !
- No restrictions on spending !
- No fees or membership requirements !
Earn STAY Rewards from your booking across accommodations, flights, restaurants and a range of concierge services (“services”). The amount you have earned on these bookings will be automatically credited to your account /wallet after you have checked out from the accommodation.
Earn STAY in the following way:
- 1% for booking a room
- 1% for using STAY
- Upto 1% for leaving a review
- 1% for booking digital key
How do I spend STAY Rewards?
When booking services on airstayz.com or our mobile app(s), simply apply STAY Rewards to your booking during checkout. Use as little or as much as you want, for an instant discount. You can even earn STAY Rewards on bookings paid for with STAY Rewards! The more you book, the more you earn!
- No complex point systems!
- No restrictions on spending!
- No fees or membership requirements!
For more information, please see STAY Rewarded™ Terms and Conditions.
What is STAY Rewarded™ and STAY Rewarded™ Premium?
STAY Rewarded™ is our reward program for acknowledging and rewarding active travellers with amazing benefits and deals. STAY Rewarded™ Premium, is our Tier 1 level for our most active travellers.
STAY Rewarded™ benefits
STAY Rewarded™ members receive the best possible rates and discounts. These deals are always highlighted by the STAY Rewarded™ logo. We are working with a range of room inventory providers and directly with hoteliers to provide special Premium rates and are continually adding more. Special Premium deals on flights are coming soon!
How do I qualify for STAY Rewarded™ Premium?
You need:
- 5 or more completed (checked-out) bookings in the last 2 years
- Keep a minimum of 1,000 STAY in your airstayz.com wallet
- Completed bookings and or other purchases that total a minimum USD$1,000 within a 60 day period
If your status shows ‘STAY Rewarded™ Premium’ above, then you’ve qualified.
How long will I remain a member?
You will remain an STAY Rewarded™ Premium member for at least 6 months, but we’ll automatically renew your membership if you still qualify.
For more information, please see STAY Rewarded™ Terms and Conditions.
About Airstayz
Airstayz (Airstayz.com) is an online hotel reservations service which specializes in securing the lowest discount hotel prices across the World. Airstayz is based in Ireland with operations in USA, Australia, Europe, Singapore and China. Airstayz's network is near on 500,000 hotels worldwide. The staff of professionals provides a first-rate reservation service that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers.
Airstayz is a service which links hotel bargain-seekers with travel wholesalers. The partners we have chosen are only the largest, most reputable companies with long-time operations in Asia and worldwide, and are affiliated with the following organizations:
- IATA (International Air Transport Association)
Our organization's aim is to be the #1 Internet provider of discount hotel rooms and other travel products. We realize that booking your travel over the Internet is still relatively new and continues to evolve and all of our efforts are centered around establishing a reputation for quality service and reliability. For this reason we have also established our "Shop Safe and Privacy Guarantee" to enable you to use our service with confidence.
STAY Rewarded™ Rewards Terms and Conditions
INTRODUCTION
The following provisions form the basis of the STAY Rewarded™ Rewards Program (“Program”). These provisions are intended to govern the relationship between you as a participant in the Program and Airstayz Company Pte. Ltd. (“Airstayz”) as issuer and operator of the Program. Your participation in the Program and use of STAY Rewarded™ will be governed by these provisions, and it is your responsibility to read and understand all of them.
ISSUING OF STAY REWARDED™
STAY Rewarded™ is typically accorded to customers at Airstayz’s discretion when you make a booking with Airstayz or for goodwill. STAY Rewarded™ is issued for loyalty, award or promotional purposes.
STAY Rewarded™ may be issued by Airstayz to persons who have or will be registered with Airstayz via Airstayz.com and website/application derivatives thereof (collectively referred to as “Airstayz.com”). The total number of STAY Rewarded™ accorded shall be determined by Airstayz in its sole and absolute discretion. In determining such value Airstayz may give regard to criteria including but not limited to a customer’s booking history with Airstayz, the types of accommodation booked, and the customer’s location.
STAY REWARDED™ USE AND REDEMPTION
STAY Rewarded™ is not legal tender, has no cash value and is not redeemable for cash. STAY Rewarded™ also cannot be transferred, resold or exchanged. No fees are associated with the redemption of STAY Rewarded™.
Please note that although STAY Rewarded™ is described as being equivalent to certain fiat currencies (e.g. US Dollars), such description is purely for your convenience. The fiat currency amount is merely to provide an “indicative value” of what may be redeemed with STAY Rewarded™, the respective STAY Rewarded™ values are not pegged to the fiat currencies and the “indicative value” is subject to change at the discretion of Airstayz. Airstayz shall not be held liable for any variances resulting from bookings that are paid in a currency. Airstayz may cancel the value of STAY Rewarded™ at its discretion and holders of STAY Rewarded™ have no claim against Airstayz for the “indicative value” or for any other monies.
STAY Rewarded™ can be redeemed with or through Airstayz, Airstayz.com, as well as with or through certain merchants (“Participating Merchants”) and their websites (“Participating Merchant Websites”) which are listed in these terms and conditions, as amended from time to time. Customers will not be able to redeem STAY Rewarded™ directly with accommodation suppliers participating on Airstayz.com. STAY Rewarded™ can be redeemed on Airstayz.com for an accommodation covered in the Program that is displayed on Airstayz.com. The booking process will clearly show if STAY Rewarded™ is able to be redeemed for a specific accommodation. Airstayz shall not be held liable for any changes that may result in the cancellation of a participating accommodation from the Program.
When redeeming accumulated STAY Rewarded™, the customer will have the option to either partially redeem accumulated STAY Rewarded™ or elect for full redemption. The balance of unredeemed STAY Rewarded™ can be checked and accessed at any time by the STAY Rewarded™ holder accessing the Airstayz My STAY Rewarded™ page. STAY Rewarded™ cannot be used in combination with any other promotions, offers, or rewards, unless expressly permitted by the terms of the relevant promotion, offer or reward.
If a customer cancels an eligible booking for which he or she had collected STAY Rewarded™, the customer’s STAY Rewarded™ account will be reduced by a corresponding value.
Accommodation(s) reserved through redemption of STAY Rewarded™ in whole or part of the booking value shall be subject to the tariff, contract and accommodation policies of the accommodation reserved. STAY Rewarded™ can only be redeemed for qualifying published rates up to the full booking value, but not for accommodation where Airstayz is contracted on a commission only basis, free accommodation, rentals or tickets, industry discounts, group rates or special promotional rates. STAY Rewarded™ cannot be applied to any credit card surcharges in respect of the accommodation reserved.
If you cancel a refundable booking at a participating accommodation that is paid in full or in part through redemption of your STAY Rewarded™, the STAY Rewarded™ redeemed for the said booking may be re-issued to you with its original expiration date. If the STAY Rewarded™ redeemed for the said refundable booking had expired prior to the cancellation, it will not be re-issued to your STAY Rewarded™ account. STAY Rewarded™ that has been redeemed on a non-refundable booking at a participating accommodation will not be re-issued to your account under any circumstances. STAY Rewarded™ cannot be redeemed to pay or offset any cancellation fee.
VALIDITY AND EXPIRATION OF STAY REWARDED™
Generally, STAY Rewarded™ issued will be valid until fully redeemed or unless terminated by Airstayz in accordance with these terms and conditions but in no event will issued STAY Rewarded™ be valid for a period exceeding five (5) years. If STAY Rewarded™ is issued to you with an expiry (expiration) date, then the particular allotment of issued STAY Rewarded™ shall expire as of the expiry date stated. A customer shall not be able to reuse STAY Rewarded™ once it is fully redeemed, on and from the expiry date specified (including for a period after five (5) years from its issue date) or upon earlier termination of the STAY Rewarded™ in accordance with these terms and conditions and further, any unredeemed STAY Rewarded™ as of the expiry or termination date will be rendered void and thereafter cannot be redeemed or reused by a customer.
PURCHASED STAY REWARDED™ OR STAY REWARDED™ IN PLACE OF REFUND (NOT APPLICABLE TO CUSTOMERS IN THE UNITED STATES)
STAY Rewarded™ may be (1) sold and paid for via bank and credit card transfers or in any other manner as may be prescribed by Airstayz, or (2) issued to customers who have cancelled their refundable bookings with Airstayz and who choose to receive STAY Rewarded™ in place of a refund.
Airstayz is the holder of the value exchanged for the STAY Rewarded™ in such circumstances (herein referred to as “cached credit”) and shall be responsible for such cached credit subject to the provisions of these terms and conditions governing STAY Rewarded™ in general. For the avoidance of doubt, the cached credit is not a deposit, shall not earn interest, is not insured by the state, another authority or any third party such as an insurer.
Once exchanged for STAY Rewarded™, the cached credit shall be non-refundable (except where required by applicable law), redeemable or exchangeable for cash or otherwise.
Under no circumstances now or in the future shall a customer be entitled to hold or store any one STAY Rewarded™ wallet in exchange for cached credit of or exceeding one thousand USD (USD1,000). A customer shall not be allowed to maintain more than 20 STAY Rewarded™ wallets which has been exchanged for cached credits in his or her customer account on Airstayz.com at any one time.
STAY REWARDED™ IN PLACE OF REFUND (APPLICABLE TO CUSTOMERS IN THE UNITED STATES ONLY)
STAY Rewarded™ may be issued to customers who have cancelled their refundable bookings with Airstayz and choose to receive STAY Rewarded™ in place of a refund. Choice of STAY Rewarded™ in lieu of a refund is not required and is solely at the customer’s discretion. Once exchanged for STAY Rewarded™, the STAY Rewarded™ shall be non-refundable (except where required by applicable law), redeemable or exchangeable for cash, and not usable as legal tender or otherwise.
Airstayz is the holder of the value exchanged for the STAY Rewarded™ in such circumstances (herein referred to as “cached credit”) and shall be responsible for such cached credit subject to the provisions of these terms and conditions governing STAY Rewarded™ in general. For the avoidance of doubt, the cached credit is not a deposit, shall not earn interest and is not insured by the state, any other authority or any third party, such as an insurer.
Once exchanged for STAY Rewarded™, the cached credit shall be non-refundable (except where required by applicable law), redeemable or exchangeable for cash or otherwise.
Under no circumstances, now or in the future, shall a customer be entitled to hold or store any one STAY Rewarded™ wallet in exchange for cached credit of or exceeding the equivalent of one thousand USD(USD1,000). A customer shall not be allowed to maintain more than 20 STAY Rewarded™ wallets, at any one time, which have been exchanged for cached credits in his or her customer account on Airstayz.com.
For the purposes of this section, customers in the United States shall mean customers who reside in the United States.
MODIFICATIONS, RESTRICTIONS, TERMINATION ETC
STAY Rewarded™, the Program and its benefits are offered at the discretion of Airstayz who has the right to terminate the Program or to change the Program rules, these terms and conditions, benefits, conditions of participation or STAY Rewarded™ limits, in whole or in part, at any time, with or without notice, even though changes may affect the ability to redeem any STAY Rewarded™ already granted. To the extent permitted by applicable laws, Airstayz may, among other things, withdraw, limit, modify or cancel any special offers; increase the amount of STAY Rewarded™ required to redeem for any accommodation reservation made through Airstayz.com; modify, suspend or regulate the transferability of STAY Rewarded™ or benefits; add an unlimited number of blackout dates; or limit the number of accommodation reservations available on any or all properties participating on Airstayz.com; or otherwise make changes to the Program at its discretion or as may be required by law or regulation. STAY Rewarded™ holders may not rely upon the continued availability of STAY Rewarded™. STAY Rewarded™ is not redeemable for all properties participating on Airstayz.com, but only for those eligible properties where the STAY Rewarded™ redeem feature is shown and can be seen by the customer when making a booking on Airstayz.com.
Participation in the Program is subject to these terms and conditions set out herein and as Airstayz may, at its discretion, adopt from time to time. Airstayz has the sole right to interpret and apply the Program in accordance with these terms and conditions. Any failure to follow the terms and conditions set out herein, any abuse of Program privileges, any conduct detrimental to the interests of Airstayz, or any misrepresentation of any information furnished to Airstayz or its affiliates by any participant in the Program, or anyone else acting on the participant’s behalf, may result in the termination of a customer’s STAY Rewarded™ or any other benefits, in whole or in part.
PROHIBITION OF SALE OR BARTER OF STAY REWARDED™
Except as expressly allowed by these terms and conditions or as explicitly agreed in advance and in writing by Airstayz, the sale or barter of any STAY Rewarded™, awards or benefits other than by Airstayz is expressly prohibited. Any STAY Rewarded™ or benefits transferred, assigned or sold (unless expressly allowed under these terms and conditions) in contravention of the Program and these terms and conditions, in addition to exposing the customer to the penalties otherwise associated with violations in general, may be confiscated or cancelled in whole or in part.
The use of accommodation reservations that have been acquired by purchase, barter, or other conduct in contravention of the Program and these terms and conditions may result in the cancellation of the reservations, denial of entry to the accommodation with respect to the guest name the reservation is held under, and, at the discretion of Airstayz, completion of the accommodation stay may be completed upon payment of the applicable rate.
CONVERSION FROM DISCONTINUED AIRSTAYZ REWARDS PROGRAM TO CURRENT STAY REWARDED™ PROGRAM
A member of the Airstayz Rewards Program may convert his or her points held under the Airstayz Rewards Program to STAY Rewarded™ under the Program by satisfying certain conditions. The process and conditions governing such conversion may include the specification by Airstayz in its sole discretion of a conversion rate for points under the Airstayz Rewards Program for conversion to STAY Rewarded™ under the Program. If any Airstayz Rewards Program members wish to enquire further about this, enquiries can be made by contacting Airstayz customer support.
GENERAL
Any bookings made by a customer using STAY Rewarded™ (whether redeemed partially or in full) shall be subject to the Airstayz Terms of Use which shall also apply to any customer accessing, browsing or using Airstayz.com. Airstayz reserves the right to audit STAY Rewarded™ held or used by a customer at any time for compliance with the Program, these terms and conditions or to identify unusual transaction patterns, without notice to the customer. In the event that an audit reveals discrepancies, fraud, abuse or other violations, the processing of STAY Rewarded™ redemption requests may be delayed pending completion of the audit. In certain cases (e.g. fraud including but not limited to the opening of fake or fictitious accounts for illegal purposes), Airstayz reserves the right to cancel the STAY Rewarded™ issued and the entire customer account. Further, in the case of fraud (actual or suspected) or where suspicious activity is identified by Airstayz in the case where STAY Rewarded™ is transferred or shared in contravention of these terms and conditions, Airstayz may in its sole and absolute discretion suspend or block the relevant STAY Rewarded™ or relevant account.
The Program is maintained for the benefit of Airstayz customers only. Unless otherwise allowed by Airstayz, each customer who holds STAY Rewarded™ may only maintain one account. Customers are not allowed to transfer STAY Rewarded™ from one STAY Rewarded™ wallet to another.
The customer hereby warrants that the use of STAY Rewarded™ does not violate any anti-money laundering laws and regulations (including but not limited to the Corruption, Drug Trafficking and Other Serious Crimes (Confiscation of Benefits) Act (Cap. 84A) and Terrorism (Suppression Of Financing) Act (Cap. 325) as amended from time to time), the US Bank Secrecy Act (31 USC 5311) and its regulations, or any other applicable laws, regulations or rules. The customer hereby renders Airstayz free and harmless from any liability whatsoever which may arise from the customer’s violation of said laws, regulations and/or rules.
STAY REWARDED™ HAS NO VALUE OUTSIDE OF THE PROGRAM. AIRSTAYZ MAY REVOKE STAY REWARDED™ AT ANY TIME IN THE MANNER SET FORTH HEREIN. STAY REWARDED™ IS NOT TRANSFERABLE UPON DEATH, AS PART OF A DOMESTIC RELATIONS MATTER, OR OTHERWISE BY OPERATION OF LAW. RISK AND TITLE WILL PASS TO THE CUSTOMER UPON DELIVERY OF THE STAY REWARDED™. AIRSTAYZ WILL NOT BE HELD RESPONSIBLE FOR ANY LOSS OR DAMAGE OF WHATEVER NATURE IN CONNECTION WITH (I) THE LOSS OR THEFT OF YOUR STAY REWARDED™ OR USE OF YOUR STAY REWARDED™ WITHOUT YOUR PERMISSION, AND (II) ANY DIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL LOSS, LOSS OF PROFIT OR DAMAGE THAT YOU MAY SUFFER OR HAVE SUFFERED BY REASON OF THE USE OR FAILURE OR INABILITY TO USE STAY REWARDED™ PROPERLY, FINANCIAL OR OPERATIONAL FAILURE OF AIRSTAYZ OR AIRSTAYZ.COM, FRAUD, COUNTERFEITING AND THEFT OF STAY REWARDED™.
The personal information that is collected from you in connection with the Program will be used in accordance with the Airstayz Privacy Policy and be subject to applicable data protection laws. Information submitted by a customer may be transferred to and from an accommodation supplier to facilitate the customer’s participation in the Program. To learn how this information may be used by an accommodation supplier, please read that supplier's privacy policy.
Airstayz reserves the right to disallow redemption of STAY Rewarded™ for any customer who uses the Program in a manner inconsistent with these terms and conditions or as against any applicable laws and which may result in the loss of STAY Rewarded™. In addition, Airstayz shall have the right to take appropriate administrative and/or legal action against the customer, including criminal prosecution, as it deems necessary in its sole discretion.
Any attempt by any person to undermine the legitimate operation of the Program may be a violation of criminal and civil law, and, should such an attempt be made, Airstayz reserves the right to seek damages from any such person to the fullest extent permitted by law. Airstayz's failure to enforce any of these terms and conditions shall not constitute a waiver of that, or any other, provision.
All questions or disputes regarding an individual's eligibility for the Program, the redemption of STAY Rewarded™, use, or conversion of Airstayz Reward Program Points, or a customer’s compliance with these terms and conditions will be resolved by Airstayz in its sole discretion.
If any provision of these terms and conditions is found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be severed from the remainder of these terms and conditions, which will otherwise remain in full force and effect.
Airstayz will not be liable or responsible in any manner for any tax consequences that may result from a customer’s participation in the Program. Each customer is solely responsible for the payment of all taxes payable and benefits acquired as a result of such customer’s participation in the Program and redemption of any STAY Rewarded™ and for all applicable filing and reporting obligations. Customers should consult with their tax advisors regarding the use and redemption of STAY Rewarded™, if necessary.
Accommodation suppliers may be added to or removed from the Program at any time with or without notice.
These terms and conditions shall be construed in accordance with the laws of Singapore irrespective of the customer’s location. The courts of Singapore shall have exclusive jurisdiction over any matter associated with these terms and conditions.
ADDITIONAL INFORMATION
Thank you for having read these terms and conditions about the Program. For additional information regarding STAY Rewarded™, refer to our FAQs on the Site.