BEST PRICE GUARANTEE
How it works
To ensure that you always get the best price guarantee, we will match or beat any competitor's price. If you book accommodation on Airstayz.com and find a cheaper price on another website, you can claim a refund for the difference up to 24 hours before your check-in date at the property. This will be paid in the form of our STAY token directly to your Airstayz.com wallet.
Best Price Guarantee checklist
• The comparison offer has to be for the same property and accommodation type.
• The comparison offer needs to have the same check-in and check-out dates.
• The comparison offer must have the same cancellation policy and conditions.
• The comparison offer must be available to the general public.
When can you not make a claim?
• If the comparison offer is on a website that doesn’t reveal the property or accommodation type you’ll be staying in.
• If the comparison offer is part of a loyalty or rewards program, member’s discount.
• If the comparison offer is a limited time promotion, promo code, cashback, coupon, voucher.
How to claim
Send an email to [email protected] at least 24 hours before your check-in date, with the following:
• Your Order Number in the booking confirmation email that we sent you.
• The proof of the claim: Link to the other travel website that you found the cheaper accommodation price.
Our customer support team will verify your claim and get back to you within 72 hours.
After we verify your claim, we will refund the difference amount in the form of our STAY token directly to your Airstayz.com wallet after departure.
If you have not created an account yet, we suggest to create it at https://www.airstayz.com/account to claim the refund.
Best Price Guarantee Terms & Conditions
If you book any accommodation with Airstayz.com and then find the same accommodation for less on another website, we will refund you the difference subject to the terms and conditions below:
To ensure that you always get the best price guarantee, we will match or beat any competitor's price. If you book accommodation on Airstayz.com and find a cheaper price on another website, you can claim a refund for the difference up to 24 hours before your check-in date at the property. This will be paid in the form of our STAY token directly to your Airstayz.com wallet.
Best Price Guarantee checklist
• The comparison offer has to be for the same property and accommodation type.
• The comparison offer needs to have the same check-in and check-out dates.
• The comparison offer must have the same cancellation policy and conditions.
• The comparison offer must be available to the general public.
When can you not make a claim?
• If the comparison offer is on a website that doesn’t reveal the property or accommodation type you’ll be staying in.
• If the comparison offer is part of a loyalty or rewards program, member’s discount.
• If the comparison offer is a limited time promotion, promo code, cashback, coupon, voucher.
How to claim
Send an email to [email protected] at least 24 hours before your check-in date, with the following:
• Your Order Number in the booking confirmation email that we sent you.
• The proof of the claim: Link to the other travel website that you found the cheaper accommodation price.
Our customer support team will verify your claim and get back to you within 72 hours.
After we verify your claim, we will refund the difference amount in the form of our STAY token directly to your Airstayz.com wallet after departure.
If you have not created an account yet, we suggest to create it at https://www.airstayz.com/account to claim the refund.
Best Price Guarantee Terms & Conditions
If you book any accommodation with Airstayz.com and then find the same accommodation for less on another website, we will refund you the difference subject to the terms and conditions below:
- The Best Price Guarantee will only apply to accommodation bookings made on Airstayz.com, as shown on your booking confirmation, including any taxes and fees collected by us from you at the time of booking.
- The Best Price Guarantee does not apply to any taxes or fees collected by any third party from you, such as those taxes and fees a property may collect directly from you when you stay at the property.
- The Best Price Guarantee applies only to prices both advertised and available to the general public.
- We must receive your email requesting the Best Price Guarantee at least 24 hours before your check-in date.
- The Best Price Guarantee request must include all of the required supporting information, specified on the Airstayz.com website and be emailed to us.
- Before we can accept your request, we must be satisfied that: the property you found on the other website is identical (including the same accommodation type, travel dates and cancellation policy); and (b) the accommodation you found on the other website was available to book on that website (i.e. not subject to availability or on request) and is priced fully and accurately including all hidden fees.
- The Best Price Guarantee will not apply if the cheaper offer on the other website is obtained via a limited time promotion, promo code, cashback, coupon, voucher or member’s discount, loyalty or rewards program.
- We will only refund the difference amount in the form of STAY tokens directly to your Airstayz.com wallet.
- We reserve the right to change or withdraw the Best Price Guarantee at any time.
- Claim Verification - All requests are subject to verification by Airstayz.com. We will not accept screenshots or other purported evidence of a lower price that we cannot independently confirm. Nor will we verify any request that we believe, in our sole discretion, is the result of a printing or other error or is made fraudulently or in bad faith.